Gear Warranty Claim – Terms & Conditions

Gear Merchandise Pvt.Ltd. provides warranty to the first purchaser of the Gear Product from the date of purchase of the product for a period of 1 year/365 days.

In the unlikely event that a problem occurs with your Product, within the warranty period, as a result of defect in materials or workmanship, we will, at our discretion, replace / repair it, in accordance with the warranty terms & conditions stated herein. In the course of normal handling, your Product may suffer abrasions, cuts, scratches, dents or soil, which are not a part of the warranty claim. Certain component parts such as wheels, zippers, trolleys, fabric etc. will show wear & tear and eventually may need to be refurbished or replaced. This wear & tear is not covered under the warranty. This warranty applies when the Product is used under normal conditions and for the purpose it was designed for.

 

Please note the warranty is not unconditional.

This warranty does not cover: 

1.    Defects not reported timely to the Company within the said warranty period 

2.    Damages caused by misuse (such as transportation of unusual items other than personal belongings and/or has extraordinary weight), abuse, accidents, mishandling, negligence, unauthorized repair, tampering, loss of components or accessories, exposure to extreme heat & temperatures, solvents, acids, rain/water. 

3.    Powder coating, gold plating, wood finish on locks, frames, channels, and all other metallic surfaces. 

4.    Replacement/repair of briefcase folios and suitcase divider flaps. 

5.    Damages such as zip bursts, cracks, dents and scratches to any of the components, tearing of inner lining or any other fabrics. 

6.    Incidental & consequential damages, such as damage to, or loss of use or time or similar expenses. 

7.    Damage to the faux leather trimmings due to usage. 

8.    Labour charges and damages attributable to work performed by anyone other than Gear. 

9.    Damages caused by mishandling and abuse in transit. 

To avail warranty services the original invoice for the purchase must be produced along with the defective product. The customer is, however, responsible for all efforts & costs of getting the defective product to Gear including, but not limited to, the cost & efforts of packaging, shipping & applicable taxes. 

 

To Claim Warranty: 

Reach out to GEAR Call Centre Number 1800 890 6306 ( Mon – Fri 11 am to 6 pm) to get the Warranty Claim.

Submit below details/Images on the above link.

§  Images and video as required of the product.

§  Date of Purchase.

§  Invoice copy

§  Complete postal address with pin code to receive the replacement, in case of approval.

 

GEAR will replace or repair the defective Product (deemed defective as per the terms and conditions of the warranty) within a reasonable period of time, at its own discretion. The company respectfully reserves the right to determine the nature of the defects, whether or not the problem is covered by Gears’ warranty and the applicability of the warranty. 

For the purpose of product replacement, manufacturing specifications are subject to change without prior notice. If the product is to be replaced and the product is discontinued or no longer available, or, if the product is to be repaired and the spare parts of that particular model are not available, Gear, at its discretion, will offer a comparable or equivalent product at a special price. 

Any disputes arising out of the applicability/usage of this warranty card is subject to Indian laws.