1. We accept returns on eligible products purchased from our website within 5 days of receiving the shipment.
2. Products must be eligible for return or exchange as specified on the respective product page.
3. Products must be returned in their original, unused and undamaged condition, with all original tags, packaging and accessories intact.
4. Products that have been used, washed, altered, damaged or returned without their original packaging may not be eligible for return or exchange.
5. All returned products will be inspected and verified by GEAR before a refund is approved.
6. Returns are not applicable on products under special days or promotions.
7. Convenience and delivery charges are not refundable, and the refunds of cash on delivery are through NEFT transactions.

Can I return part of my order? 

Yes, you can. Each item you return will have a unique ID. While you can ship all the returned items in one shipment, the returned receipt form for each item must be included in it along with the returned ID for each product.

Why was my return request declined? 

If a returned product does not meet the criteria mentioned in our Returns Policy, then we’re forced to decline the request to return the product.

Return Process

1. To raise a return or exchange request, email us at returns@shopmygear.com within 5 days of receiving your order.
2. No return requests will be accepted after 5 days from delivery.
3. Please include your order number, product details and reason for the return or exchange in your email along with pictures if required.
4. For COD orders please include your bank account details along with IFSC code in the mail.
5. Our team will review your request and share the next steps for the return or exchange.
6. Please ensure the product is securely packed in its original packaging, with all tags, labels and accessories intact.
7. In case reverse pick up facility is not available for the mentioned pin code customer will have to courier the product to us themselves and bear the cost of courier themselves.
8. Once the product is received, it will be inspected and verified at our facility.
9. Following successful verification, the product will be processed for an exchange or refund, as applicable.
10. Refunds may take up to 30 days (after product is received back and checked) to reflect in your bank account.

Unaccepted Deliveries and Returns 

If an order is not accepted at the time of delivery or is raised for return to us, a refund will be issued after deducting ₹100 as shipping and handling charges.
Refunds will reflect to the customer account within 30 days(maximum) of receiving the product back at our warehouse.

Cancellations

Orders cancelled within 24 hours will receive a full refund to the original payment method within 48 hours.

Post-Dispatch Cancellations

Cancellations will not be accepted once the order has been dispatched. Customers agree not to dispute the final decision made by Gear Bags regarding cancellations.

Order disputes and complaints:    

In case of any disputes on multiple items in the same order please note we will require an unboxing video of the packet as proof that items are missing/ damage .Opened packet unboxing will not be accepted and the video has to begin from when the package is being opened for the first time to register a complaint on any items.
This is applicable for any complaint on damaged or missing parts in any order whether it’s a single piece or more .